30-Day Return Window

Eligible items may be returned within 30 days of delivery. The return request must be started within this 30-day window by contacting our customer service team.

Once your request is reviewed, our team will provide the correct return instructions and return details. Please do not send your item back before receiving these instructions.

Return Eligibility

To be eligible for a return, items must meet the return conditions listed below.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• Original tags, labels, packaging, and accessories should be included when applicable.
• Items must not show signs of wear, damage, washing, alteration, odor, or misuse.
• Proof of purchase or order details may be required to review the return request.

Item Condition

Returned items are inspected after they are received. Items that do not meet the return requirements may be declined and may not qualify for a refund.

For swimwear or similar items, hygiene-related packaging, liners, and tags must remain intact where applicable. Items that have been worn, washed, or used may not be accepted.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items returned outside the 30-day return window.
• Items that are worn, washed, used, altered, damaged, or missing original tags or packaging.
• Items with hygiene concerns where protective liners, seals, or packaging have been removed.
• Gift cards or store credit, if offered.
• Final sale or clearance items marked as non-returnable at the time of purchase, if applicable.

How to Start a Return

Please contact our customer service team before sending any item back. This helps us review your request and provide the correct return instructions.

• Email [email protected].
• Include your order number and the email address used at checkout.
• Tell us which item you would like to return and why.
• Include photos if the item is damaged, incorrect, or has a product issue.
• Wait for our customer service team to provide the correct return instructions and return details.

Return Shipping Cost

Rip Curl offers 30 Days Free Returns for eligible returns that follow this policy and are approved through our customer service process.

If a return is sent without approval or does not follow the return instructions provided by customer service, it may not qualify for free return handling and may not be accepted.

Refund Process

After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If the return is approved, a refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

Exchanges

If you need a different size, color, or item, please contact customer service at [email protected] before sending anything back.

Exchange options may depend on item eligibility and availability. Our support team will review your request and provide the next steps.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue.

• Email [email protected].
• Include your order number.
• Describe the issue clearly.
• Attach photos of the item, packaging, label, or issue when helpful.

Please do not return damaged, defective, or incorrect items before receiving instructions from customer service.

Final Sale & Clearance Items

Final sale or clearance items may be non-returnable if they are marked as final sale or non-returnable at the time of purchase. If you are unsure whether your item qualifies, please contact customer service before starting a return.

Contact Information

For return help, exchange questions, refund updates, or damaged/wrong item support, contact Rip Curl customer service:

[email protected]

Please include your order number and a clear description of your request so our team can assist you efficiently.