Shipping Policy
This Shipping Policy explains how Rip Curl processes orders, estimates delivery times, provides tracking updates, and supports customers with shipping questions.
Free Worldwide Shipping
Rip Curl offers Free Worldwide Shipping on eligible orders. Shipping costs are included, so customers do not need to pay a separate shipping rate at checkout.
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Order Processing Time
Order processing time is 1–3 days. Processing begins after your order is placed and payment is confirmed.
During processing, your order details are reviewed and prepared for shipment. Processing times may vary slightly during busy periods, sales events, holidays, or when additional order verification is needed.
Estimated Delivery Time
Estimated delivery time is 2–5 days after the order has been processed and shipped.
Delivery timing may be affected by destination, local delivery conditions, weather, public holidays, customs processing, or other carrier-related delays.
Shipping Destinations
Rip Curl provides Free Worldwide Shipping to supported delivery destinations. Please make sure your delivery address is complete and accurate before placing your order.
If an address cannot be serviced or additional information is needed, our support team may contact you using the email address provided with your order.
Shipping Rates
Shipping is free worldwide. Customers are not charged a separate shipping fee for eligible orders.
- Order processing time: 1–3 days.
- Estimated delivery time: 2–5 days after shipment.
- Tracking update time: 1–3 days after shipment.
- Customs duties, import taxes, brokerage fees, or other government charges are included in Free Worldwide Shipping.
Tracking Information
Tracking information is usually updated within 1–3 days after shipment. Once tracking becomes available, you can use it to follow your delivery progress.
If your tracking link does not show movement right away, please allow time for the shipping system to update. Tracking scans may appear after the package is processed by the delivery network.
Wrong or Incomplete Address
Please review your shipping address carefully before submitting your order. Rip Curl cannot confirm delivery if the address provided is incomplete, incorrect, or missing required details.
If you notice an address mistake, contact us as soon as possible at [email protected]. We will do our best to help before the order ships, but address changes may not be possible once shipment has started.
Customs, Duties & Taxes
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If you receive a customs, tax, brokerage, or government-fee notice related to your order, please contact our customer service team before making any payment so we can review the issue and provide support.
Lost, Delayed, or Damaged Packages
If your package appears delayed, lost, damaged in transit, or delivered incorrectly, please contact us so we can review the issue.
- Include your order number.
- Include the email address used at checkout.
- Share your tracking number, if available.
- Provide photos if the package or product arrived damaged.
- Describe the issue clearly so our support team can assist you efficiently.
Please keep all packaging and product materials until the issue has been reviewed.
Shipping Support
If you have questions about processing time, delivery estimates, tracking updates, address issues, customs coverage, or a delayed package, contact Rip Curl customer support.
Please include your order number and a clear description of your shipping question so we can help as quickly as possible.